HEA Directs Zambian Royal Medical University to Address Identified Deficiencies
The Higher Education Authority (HEA) has directed Zambian Royal Medical University to address identified deficiencies in the areas of governance, teaching and learning spaces, and quality of lecturers.
Furthermore, the Higher Education Institution (HEI) well has also been directed to ensure that its new campus gets legally registered by 31st March, 2024.
Following an inspection of the HEI which was prompted by complaints from students regarding the use of unqualified lecturers, erratic delivery of lessons and overcrowding in learning spaces, HEA advised the university to address it’s in the areas of governance, teaching and learning spaces, and quality of lecturers.
In this vein, the HEI was directed to furnish the Authority with an improvement plan on how it will work towards addressing these deficiencies. Thereafter, HEA would undertake an institutional audit of the university to ensure that the highlighted areas of concern would have been addressed by 31st March, 2024.
HEA will continue listening and responding to every complaint that it receives, and actioning all complaints that warrant actioning by our Inspectorate.
In the first 6 months of 2023, 29 queries were received about 15 registered HEIs, and 59 queries were received for learning programmes offered at 19 specific HEIs.
HEA places a high premium on its communication and interactions with its clients, stakeholders and the general public. Therefore, if you have a complaint or query, you can contact us through our website’s chat system at www.hea.org.zm or emailing info@hea.org.zm, or calling +260 211 227 084.
Furthermore, you can also reach us through our social media platform using the handle @HEAZambia on Instagram, Facebook, Twitter, LinkedIn and YouTube.
The Authority continues to remind its clients, stakeholders and the general public that all correspondence with HEA is confidential and any information that is provided is privileged. Thus, the Authority cannot reveal your name unless you so wish.
Dr. Mfune and the Inspectorate Team chat with Zambian Royal Medical University Management. 
The Inspectorate Team chats with Zambian Royal Medical University student representatives. 
Dr. Mfune and the HEA Team get a tour of the campus. 
Dr. Mfune talks to two random students to ascertain the accuracy of what the Student Representatives of Zambian Royal Medical University were telling the Inspectorate Team. 
Dr. Mfune and the team tour a computer lab. 
The HEA Team tours a library. Part of HEA’s Inspectorate Team that visited Zambian Royal Medical University and students from the HEI. (L-R); Mr. Muyase Phiri, Inspector – Institutional Audits; Mr. Kabungo Chembe, Inspector – Institutional Audits; Mrs. Sepiso Simate Mumbi, Inspector – Institutional Audits; Two students from the HEI; Dr. Orleans Mfune, Acting Director – Quality Assurance; Two more students from the HEI; and, Mr. Mwansa Kabanda, Acting Programme Accreditation Officer.
